DuroSport is known around the world for it’s legendary customer support.

It is important that you read and understand your warranty before contacting us with a potential product defect. Also, be sure to read your product manual. Our research indicates that most technical issues are actually the result of product misuse or inadequate skills on the part of the consumer.

In the unlikely event that you should require assistance with any of our products please use the resources linked from this page.

• FAQs - Frequently Asked Questions about the Prism Durosport.
• Support Schedule - Please refer to our support staff schedule before contacting us for assistance.
• RMA Request Form - You must complete this form if you wish to return your Prism DuroSport player.
• Contact Us - If all else fails you may contact us by phone or email (electronic mail). Please use only as a last resort.